Privacy Policy

Balance Orthopaedics Dr. Mark Robinson Orthopeadic Surgeon Specialising in Upper Limb Queensland

Your Practice Online and Balance Orthopaedics Dr. Mark Robinson Orthopeadic Surgeon Specialising in Upper Limb Queensland are interested in the privacy and safety of our visitors. Our Website contains forms through which users may request information or provide feedback to us. In some cases, telephone numbers or return addresses are required so that we can provide you with the requested information. We may also track where you go or what you read in our Website so that we can provide you with effective follow up information, but only if you have given us explicit permission to do so by filling out a form that asks you if we may do so.

Google Analytics - Cookies

This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on its servers. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators, and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

If you have any questions about our privacy policy or our use of information gathered through our Website, please contact our Webmaster at [javascript protected email address]


Practice Privacy Policy

Due to the Federal Privacy Act 1988, we require your written consent to collect personal information about you.  Please read this information carefully and we will give you a form to sign at the practice. We require you to provide us with your personal details and a full medical history so that we may properly assess, diagnose and treat you.  We may need to collect information from previous doctors, health care workers, pathology or x-ray services that you have consulted with, for the primary purpose of providing quality health care.  This means that we will use the information you provide in the following ways:

  •  Best assess your health care needs and provide medical treatment.
  •  Administration purposes in running our practice.  We may need to contact you using phone numbers provided by you.
  • Billing purposes and debt collection, including compliance with Medicare and Health Insurance Commission requirements.
  • Disclosure to others involved in your care, including allied health professionals, treating doctors, specialists and hospital booking staff outside this practice.  This may occur through referral to other doctors, surgery at hospitals, for medical tests and in the reports or results returned to us following the referrals.
  • Collection of data for research purposes.  This information is used to improve our treatment protocols, which will enable us to improve our quality of care.  The data is kept in a secure manner and only staff involved in the research has access to them. You may be contacted at some time in the future for follow up purposes.  No information that can be used to identify you will be included in any publication of the research results.  You may withdraw from the research at any time.
  • You may be contacted for follow up in the future to ensure the long term results of your procedure.

You have the right to see any health information we hold about you as well as the ability to correct any details that are not accurate.

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